I have told them four times already in no uncertain terms I will not communicate in any other way other than email (mainly due to the numerous complaints I have heard) and they refuse. I am firing them.
They say they have an urgent matter to discuss. If it is so urgent why can they not email me? I will not talk to them on the phone again. This place really leaves a lot to be desired.
I have spent a lot of time and they have not helped me fill out paperwork or contact SSA for me or anything.
They want me to do everything. So what should I need them for if they won't help???