Myler Disability's reply to:

Myler Disability - Review in Lawyers category from Towanda, Pennsylvania

We sincerely enjoy working with this client and feel that her concerns voiced in this online comment have been resolved. We continue to represent her on her claim for benefits and have verified to make sure all her concerns from when she posted this have been taken care of. We have used this experience as a teaching tool for our staff and feel that we are continuing to improve as we strive to provide amazing customer service to our clients.
ID
#860714 Review #860714 is a subjective opinion of poster.
Service
Myler Disability Customer Care
Reason of review
Poor customer service

I left a message to inform my case manager of a new medication and they had my doctors info incorrect. When i tried to give her the address she would not take it the way i gavevit to her because she said she could not put it into her computer that way. I tried to give her the phone number so she could see for herself what the address is and she told me that was my job. I tried to lodge a complaint and keep getting the run around and being directed back to the same person that im trying to lodge the complaint about. I was not obscene or confontational, but i was adament to try to speak with a person higher up and itsvas if tbey dont exist. I asked to leave a message for Brad Myler and i was told there was no way to do that. In my opinion, these people seem shady and i am very nervous about having them handle my case. If they are worklng for people who are filing for disability it is because tbese people are disabled and maybe they are unable to gather all the info themseves. Thats why they hired Myler disability. If its my job to fix the incorrect info that they have and i have no idea how they came up with that info, what exactly are they doind?

Myler Disability's reply to:

Myler Disability Customer Care Review from New York, New York

We are unable to verify the authenticity of this review, but it does appear to be a client that we were able to help obtain benefits. We would encourage him to give us a call at 1-800-652-9626 to discuss these issues in detail. We're happy to help him out with what's going on, but he needs to contact us so we know who he is! In regards to the issues he addresses, we understand his frustration. However, we did not “neglect” to file anything with Social Security. Rather, Social Security inadvertently released the entirety of the client's past-due benefits to a government entity that had loaned money to the client. Social Security sometimes makes this mistake (about 2% of the time in our experience). Once they have released the money and realize they shouldn't have, they usually inform the client that the attorney still needs to be paid (which it appears they did here). We're always very happy to set up payment plans to help our clients out, as we know that paying the full amount all at once is often impossible. Here, my guess is that this client never called to discuss this with us. Rather, he calls us “greedy” because Social Security has informed him that he still owes us money (which, by the way, in a case like this the fee we receive rarely covers the expenses of helping the client; most of these SSI claims require quite a bit of pro bono work on our part). We would encourage him to give us a call at 1-800-652-9626. We'll figure out something that works for him and helps us cover some of our expenses.
ID
#835443 Review #835443 is a subjective opinion of poster.
Service
Myler Disability Customer Care
Reason of review
Poor customer service

The fee agreement is for myler disability to receive a percentage of my "back payments" if we won case. We won and my back payments were around 4,500.

of which myler disability share was 1,500.However since someone in their office was incompetant and forgot to file with social security for their fee...the social security administration confiscated/used my ENTIRE back payments to pay HRA, repay HRA monies that it gave to me in supportive services,as is their policy. When I contacted SSA about lawyers fee, they said the normal proceedure for packpayments is: to pay attorneys,then HRA,then whoever else is owed the client gets what remains. However since the lawyers neglected to file with SSA for payment they paid the entire backpayments to HRA. The rub is that because someone at myler messed up, they want to push up on my monthly stipend of 733.00 .

first of all i rent a room in a no cooking buiding for 405.00 ,my carefare expenses are 100.00, my phone & laundry are 100.00, and I got around 100 left to live on for the month; eating out,toiletries,any clothes i buy, etc.I mean I cannot live on 733.00 a month, all i think about all the time is money, *** i cant even afford to buy a book,mag,or paper.ive been using same paper cup to make coffee in cause i cant afford to the $2.00 to buy a real cup.i cut back on visits to my physical therapist cause thats 5.50 per visit. Life sucks and so do greedy lawyers

1 comment
Anonymous
#1150421

I to am worried its been almost 3 yrs and see no progress myler says i have to wait on ss another 18 months i cant work had pace maker put in me then after had 4 strokes myler has all info needed but nothing soon ill be homeless i also know of a few people who got a different firm and a year later they were set what should i do email me pls specialty4809@gmail.com

Myler Disability's reply to:

Myler Disability - POOREST for customer service

We are unable to verify the authenticity of this review, but we take very seriously our commitment to customer service. We answer most calls as they come in, but if you do have to leave a message, our office policy is to call you back within 24 business hours. We want to answer any questions our clients have about their case and help put their fears and anxieties at ease. If you have questions, give us a call at 1-800-652-9626.
ID
#703400 Review #703400 is a subjective opinion of poster.
Service
Myler Disability Customer Care
Reason of review
Poor customer service

Always have to beg to talk to someone. Dropped the ball on my SSI re app for over two months.

and NEVER can get anyone to return calls. Also the call at 7am and ask you to call them back and when you call back NO ONE ANSWERS!!! And you can't get anyone to talk to!!! Their new phone system is a joke!!!

I have tried to complain but it seem it makes no difference.

They seem not to care. I have called and asked to talk to a real person only to be pu though to the answering machine.